Return, Refund & Replacement Policy

At Pristal24, customer satisfaction is important to us. Please read our Return, Refund, and Replacement Policy carefully before placing an order.

1. Custom Printed & Personalized Products

All customized, personalized, printed, or made-to-order products are non-returnable and non-refundable.

• No refund will be provided for custom products.

• No exchange will be provided unless the product received is damaged or incorrect.

• Customers are requested to verify all customization details before placing the order.

Refund Eligibility: 0% Refund on Custom Products

2. Standard Products

For non-customized products such as gym shaker bottles, gallon bottles, water bottles, and corporate gift items, refunds are subject to the conditions below:

Eligible Cases

• Product received in damaged condition.

• Wrong product delivered.

• Manufacturing defect.

Refund Conditions

To claim a refund or replacement, customers must provide:

• A complete unboxing video recorded from the moment the package seal is opened.

• Clear images showing the issue.

• Complaint submitted within 48 hours of delivery.

Without an unboxing video, no refund or replacement request will be accepted.

3. Refund Amount

If the claim is approved and the product is returned to us:

• Maximum refund amount: 50% of the original order value.

• Refund will be processed only after the returned product is received and inspected by our team.

Refund Eligibility: Up to 50% of Order Value

4. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Change of mind after purchase.

• Incorrect order placed by the customer.

• Minor color or design variations due to screen display differences.

• Products damaged due to misuse, mishandling, or improper storage.

• Missing unboxing video.

• Requests made after 48 hours of delivery.

5. Return Shipping

• Customers may be required to return the product before any refund is processed.

• Return shipping charges may be borne by the customer unless the error is from our side.

6. Refund Processing Time

Approved refunds will be processed within 7–10 business days after successful inspection of the returned product.

7. Contact Us

For any return or refund-related queries, please contact us with your order number and supporting evidence.

Email: premplastindustries@gmail.com

By placing an order on our website, you agree to this Return, Refund & Replacement Policy.